Preparation of a Learning Package for Problem Solving




Decent Work and Economic Growth, Industry, Innovation and Infrastructure, Partnerships for the Goals


Asia Pacific

The Need

The Asian Development Bank’s Accountability Mechanism (AM) exists to give people adversely affected by ADB- assisted projects a forum for airing grievances as a result of project operations, and seeking appropriate redress. The Mechanism consists of two functions: Problem Solving under the Office of the Special Project Facilitator (OSPF) and Compliance Review managed under the Office of the Compliance Review Panel (OCRP).

OSPF planned to prepare a step-by-step guide for problem-solving to enhance the capacity of ADB operations staff and stakeholders in problem-solving. Specifically, the guide will standardize and contextualize the approach and tools that address problems in ADB projects.


ASSIST worked with the OSPF team to design this as a problem-solving guidebook with tips, suggested interventions for dealing with conflicts and problem-solving. The intervention was aimed to mitigate risks by pre-empting the need for problems to be brought to the OSPF.
The guide was planned as a capacity-building tool and therefore was aimed to be built with instructions for trainers.

Our Output/Impact

ASSIST produced an interactive problem-solving guidebook that was built on a uniquely branded approach called ‘R-E-S-O-L-V-E’ and was interspersed with practical tips, case studies, a reference to tools and techniques that can be used by the learners in their real-life project scenarios. Also, a series of pilot tests were conducted to improve the materials followed by support to roll out the content in several Developing Member Countries.